Chat Thing

Chat Thing is an AI customer support platform that deploys conversational agents to answer questions automatically. Instead of your team spending time on repetitive inquiries, AI agents trained on your content handle responses in 50+ languages across all your customer channels.

Highlights

• Multi-channel deployment on website widgets, Slack, WhatsApp, Discord, Telegram, and API
• Learns from your documentation including websites, Notion, PDFs, help articles, and FAQs
• Automatically escalates complex issues to your human team members
• Built-in analytics for tracking conversations, sentiment, and response accuracy
• Tool calling capabilities to look up orders and trigger workflows

Chat Thing works best for service teams juggling repetitive support tasks. A free tier is included; paid plans range from $14 to $299 monthly with increasing token limits and advanced capabilities.