Chat Summary

Chat Summary transforms customer support conversations into valuable intelligence. Using AI to analyze LiveChat transcripts, it automatically extracts summaries, sentiment signals, and critical keywords that would otherwise require manual review.

Highlights

• Automatic summary generation upon chat archival or triggered by tags and rules
• Sentiment analysis to monitor customer satisfaction and agent tone across interactions
• Keyword extraction to surface recurring issues, product mentions, and customer concerns
• Centralized reporting dashboard linking summaries to chat IDs and full transcripts
• Manual triggering option for on-demand analysis of specific conversations

The tool is designed for customer service teams, quality assurance managers, and supervisors who need to review agent performance and identify coaching opportunities at scale. Rather than reading every transcript, teams can scan summaries and dig deeper into conversations flagged by sentiment or keyword data. Pricing is straightforward: $5 per agent per month, making it practical to enable for small teams or entire departments.