Decagon

Decagon enables companies to deploy intelligent conversational agents that autonomously handle customer service work across multiple channels. Using natural-language workflow definitions instead of traditional code, the platform lets non-technical teams rapidly iterate and adapt agent behavior. The system integrates with business tools, supports A/B testing and simulation, and provides analytics on agent performance and customer interactions.

Highlights

• Omnichannel: Deploy agents on voice, chat, email, or all three from a single platform
• Natural-language configuration: Define agent logic and workflows without engineers
• Built-in optimization: A/B test variants, simulate conversations, and measure outcomes
• Integrations: Connect with CRM, ticketing, knowledge bases, and backend systems
• Proven at enterprise scale: Running customer interactions at Chime, Duolingo, ClassPass

Decagon targets customer service leaders and operations teams at mid-market and enterprise companies who want to reduce handling time, improve first-contact resolution, and maintain quality while scaling. Pricing is custom; contact sales for a demo and quote.