Fin

Fin brings AI-powered automation to customer support operations by handling interactions across the entire customer journey. Rather than routing every issue to a human agent, Fin independently resolves most customer requests while seamlessly escalating complex cases when needed.

Highlights

• Resolves customer issues automatically with 76% average resolution rate and monthly improvement of ~1%
• Processes transactions including payments, refunds, and account updates without human intervention
• Operates across voice, chat, email, Slack, and social media from a single AI agent
• Built on proprietary Apex models trained on billions of real customer interactions
• Integrates natively with Intercom, Salesforce, HubSpot, Freshdesk, and other platforms via API
• Non-technical configuration: customize tone, behavior, and knowledge without engineering support

Fin uses outcome-based pricing, meaning you pay only for resolutions the AI delivers rather than fixed usage fees. This aligns cost savings with actual value—as Fin handles more work, your support expenses decrease. Teams of all sizes can deploy Fin immediately without extensive setup or AI expertise.