Fini

Fini transforms customer support by deploying a self-improving AI agent that operates across multiple channels without switching between separate tools. The platform handles both simple FAQ resolution and complex workflows that require backend integration.

Highlights

• Multi-channel autonomy: voice, chat, and email unified in one AI agent
• Direct action capabilities: process refunds, update customer data, retrieve information from Stripe and other systems
• Self-learning knowledge base that identifies gaps and improves from every customer interaction
• Compliance-ready for regulated industries including fintech, banking, and healthcare
• Risk-free trial with a unique guarantee: 90% resolution within 90 days or no payment required

Fini deploys in phases—FAQ resolution within 14 days, agentic workflows by day 14, and full autonomy by day 30. It integrates with major helpdesk platforms like Zendesk, Intercom, and Salesforce. The platform is designed for support teams that want to reduce ticket volume and response time while maintaining accuracy. Fini uses a pay-per-resolution pricing model, making costs align directly with results.