Aide

Aide is an agentic AI platform built for enterprise customer support operations. Unlike chatbots that only answer questions, Aide deploys AI agents that actually resolve issues by executing actions across your helpdesk, CRM, and order management systems. The platform combines automation with safety—agents only act when confident, escalating uncertain cases to human agents.

Highlights

• End-to-end ticket resolution: checks inventory, processes refunds, updates customer records
• Agent simulator tests all behaviors on real customer conversations before going live
• Governance engine ensures actions are taken only when certain
• Integrated copilot assists human agents with ticket analysis and guidance
• Outcome-based pricing: pay only for successful resolutions, not escalations

The platform targets B2B SaaS companies, e-commerce, financial services, and logistics operations seeking to reduce support costs while maintaining quality. With reported resolution rates above 75% on pre-approved scenarios, Aide fits teams managing high-volume, repetitive support requests. Pricing is based on actual resolutions achieved, plus implementation.